“… if that makes sense?” I ask, looking up from my clipboard. It’s 2014 and I’m an assistant manager at a shoe store. I’ve just finished rhyming off a laundry list of instructions, procedures and best practice advice to a new start who’s looking a touch bewildered. There’s a lot to take in so I’m trying to convey my most nurturing, welcoming and reassuring tone, but in doing so I’ve inadvertently made a communication faux...
