Lucy McPhail, founder and CEO of Fetch Beauty, wasn’t always involved in the beauty industry. She started out as a fashion buyer in Dublin before making the big switch. She spent six years working in Dublin before moving to London in 2012 to become an international womenswear buyer at Harrods. After two years in their fashion department, Lucy moved to beauty. Here her remit stretched from some of the largest beauty brands in the world to incubating niche doctor-led brands from concept stage to global launches. It was the integrity and innovation in these niche beauty brands which gave Lucy the idea to launch Fetch Beauty.
Fetch is a content and retail platform for all things luxury beauty. It ships globally and is already home to some of the most innovative niche beauty brands in the world. It’s fast becoming a globally recognized platform for leading the way in what’s relevant in skin and beauty innovation.
Growing up I wanted to be Rachel Green from Friends and she was a buyer – so a career in buying was always in the back of my mind. I didn’t study fashion buying but I worked in retail since I was 18. When I finished my masters I was working in the Arnott’s menswear department where I managed to move into a junior buying role (which I loved).
The people. To be the best in any industry you need to have buckets of passion, and I’m very lucky to work with some of the best beauty brands and innovators in the world. It’s great to be able to comfortably chat for an hour about the benefits of a gel versus a cream eye product, or the 2018 comeback of the physical exfoliation. I always assume that’s what it’s like to be a man talking about sports.
I think the future of retail is online, but I also think the connection of physical retail is still very important. Those who invest in their customers’ experience will survive and I think there are exciting ways of doing that without having a permanent bricks-and-mortar store.
Niche beauty brands are the most important influence on the industry from a product innovation and content perspective. Independent brands could never compete with the advertising budgets of the legacy beauty brands, but now they can get worldwide exposure through smart social media and credible local influence.
There’s always been a strong interest in beauty in Ireland. Irish women go to great lengths to get their hands on products that are otherwise unavailable, and that shows a thirst for interesting products.
Product integrity and exceeding expectations is a must with every product that makes the Fetch Edit. I’m very lucky to have worked with some incredible doctors and industry experts; it’s those people I turn to when seeking out newness and innovation. It’s important that Fetch Beauty remains edited so as not to confuse our customer. It’s about selecting the best and trying not to have duplication with similar product. We also only work with brands who want long-term partnerships and want to see us succeed. We could have 100 brands but that’s not what we’re about. There are countless beauty brands available but we work with the ones that share our core values.
Leading the way in niche beauty globally. I hope we have a really cool office too. The dream is to create a brand that people want to work for. Once you have a great team in place, the rest takes care of itself.